Campus Manager links don't show up in Device Center.

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Sep 23rd, 2009
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When I bring up device center and select a device, the "managing Applications" does not show "Campus Manager" and the related links in the reports column below

are missing.

Tried reregistering Campus Manager and regestering the apps with ACS with subsiquent restarting of the services and no impact. Any suggestions or troubleshooting paths to follow?


Running LMS 3.1 on Windows

Common Services 3.2.0

Campus Manager 5.1.3

CiscoView 6.1.8

CiscoWorks Assistant 1.1.0

DFM 3.1.3

IPM 4.1.0

LMS Portal 1.1.0

RME 4.2.0

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Joe Clarke Wed, 09/23/2009 - 10:35
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Are you sure the device is really managed by Campus Manager? How does it appear on the topology map?

john.caterino Wed, 09/23/2009 - 10:51
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All the devices have the same issue and they do appear in the topology maps as well as complete successfull data collection.

Joe Clarke Wed, 09/23/2009 - 11:02
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If they all appear on the topology map, there may be an issue with the PIDM table in the Common Services database. Was the hostname of this server changed after LMS was installed?

john.caterino Thu, 09/24/2009 - 02:59
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I beleive I added the hostname to c:\windows...\etc\hosts" and did not fully qualify it, which allthough the short ame is the same, without the domain I guess that could constitute a name change. If this is a possible suspect, i don't suppose it is as easy as fully qualifying or removing the entry from the hosts file.

Joe Clarke Thu, 09/24/2009 - 07:21
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The FQDN doesn't matter as much as the short hostname. I recommend you open a TAC service request so the contents of the PIDM table can be analyzed to see why Campus is not showing up in Device Center.


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