I've been asked to set up call queuing for two users. Here's how I'd like the solution to work. A call comes in; if both users are busy, I'd like the caller to have the option to hold or leave a message. I have call queuing set up and it works fine for one user, but I don't know how to make it work for two users responsible for answering the same extension.
I'm new to Cisco - we had a new phone system installed about 4 months ago - Call Manager 6 and Unity 5.
Do I set up hunting / CTI route point / call handler? Any advice would be greatly appreciated.