I am completely fed up with having to deal with the lack of support on the SBCS products. I don't have the time or patience for a bulletin board. Any time I have ever called the TAC for support the engineers refuse to use CCA and then consequently, make changes that make the software incapable of editing any features. Furthermore, am I missing something? Small business customers are supposed to navigate this?!?! Seriously?!? Partners are supposed to "invest" our time with smaller customers. Who can make money if all of our time is spent goofing around with Cisco's SBCS experiment.
Is there a number I can call to actually get a live body capable of supporting the UC520 products?!? I am tired of emails and bulletin board posts. I don't want a blog....I just want and engineer to talk to to fix this crap so I can move on to something else!!!!!!!!!!!!!!!!!!!!!
Chief Operating Officer
"Just so you know what a big deal this is, our telecommuter is offline until this is fixed."
This is unacceptable.
Please get in touch with me at your earliest convenience. I have already escalated this and we will be taking specific actions to help you out. I will wait for your contact information and the case numbers.
Thanks a lot for the patience.