Music On Hold

Unanswered Question
Sep 25th, 2009
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I created a new moh file with the same stats as the one that was on the system and working and I chose the new file after I put it on the routers flash in the unity express gui, and all I hear is 2 beeps instead of the song. I have since rebooted the router and in telephony-services it has the command moh which is the filename

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htluo Sat, 09/26/2009 - 05:55
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Are you using CUCM or CME? "beep-on-hold" usually means no MOH configured. Silence means the system couldn't find the MOH file.

Hope this helps.


hmjgriffon Tue, 09/29/2009 - 05:38
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CME and Unity express, in my googling I read something about if you don't have multi cast configured you will only hear the hold music if you call in from outside the system? I know moh is configured it was working before and I know the file is in flash I telnet'ed in and did show flash: and saw my file, I'm just not sure if I should be hearing it or not when I call one phone from another from inside the network and put it on hold, I never actually got put on hold with the old moh file so I dont know if it was heard internally or not, I'm kind of new to this.


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