Agent Email UCCX 7.x

Answered Question
Sep 25th, 2009

All,

I am in search of a quick functionality answer about agent email. Does a supervisor have the ability to actually view the emails themselves which are in the queue's / agents.. And "cherry pick" them between agents? Basically can a supervisor manually redistribute emails? Would really appreciate a quick response :)

Thanks!

Chad

I have this problem too.
0 votes
Correct Answer by Jonathan Schulenberg about 7 years 2 months ago

No they cannot.

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Overall Rating: 5 (2 ratings)
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