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Unanswered Question
Sep 25th, 2009
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Is it possible to play a message to a caller before the call is answered? I am not talking playing a message when you are in a queue, i mean when you call a service you always get a message. I don't have Unity or IPCC. Just CUCM 6.1



Thanks in advance.

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Jaime Valencia Fri, 09/25/2009 - 09:59
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Not with just CUCM, you need Unity, CUC or UCCX/UCCE.


CUCM is just a call control agent and has no place to record or configure this behavior.


HTH


java


if this helps, please rate

Jonathan Schulenberg Fri, 09/25/2009 - 19:45
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You could also use a TCL script on the gateway before routing it to CUCM, but I wouldn't recommend it.

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