09-25-2009 08:19 AM - edited 03-18-2019 11:44 PM
Is it possible to play a message to a caller before the call is answered? I am not talking playing a message when you are in a queue, i mean when you call a service you always get a message. I don't have Unity or IPCC. Just CUCM 6.1
Thanks in advance.
09-25-2009 09:59 AM
Not with just CUCM, you need Unity, CUC or UCCX/UCCE.
CUCM is just a call control agent and has no place to record or configure this behavior.
HTH
java
if this helps, please rate
09-25-2009 07:45 PM
You could also use a TCL script on the gateway before routing it to CUCM, but I wouldn't recommend it.
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