# issue with E1

mohamed-gheta · ‎09-27-2009

Dear Friends,

I'm facing an issue, when I dial the DID of the call centre and trying to insert # as input (as menu ask to insert # to repeat the menu) I got message (which uploaded in case of customer time out without input) telling plz insert choice, which means that the system not accepting # as button, however all the digits is working fine including *

Any idea? appreciate your support as usual

Regards,

Mohamed Gheta

mohamed-gheta · ‎09-27-2009

Please not that I'm not getting this issue in case of analog lines

paolo bevilacqua · ‎09-27-2009

please send "show controllers e1".

mohamed-gheta · ‎09-28-2009

Dear Freind,

As per your advice, I attached the requested result

Wish to hear from you soon,

Have a nice day,

Regards,

Mohamed

paolo bevilacqua · ‎09-28-2009

Circuit is clean.

Sorry, I don't know what to suggest.

mohamed-gheta · ‎09-28-2009

Thanks so much for your concern, no problem, I will keep searching

Have a nice day,

Regards,

Mohamed

sebastiandm · ‎09-28-2009

Hi,

Have you got the dtmf-relay rtp-nte h245-signal h245-alphanumeric command configured under your voip dial-peer ?

mohamed-gheta · ‎09-28-2009

Hi Friend,

Actually I'm using ;

dtmf-relay h245-alphanumeric

As I'm using R2 not ISDN PRI

So you recommend to use this instead

Regards,

Mohamed