Agent Unable to answer calls intermittently.

Unanswered Question
Sep 27th, 2009
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Hi,

One of our agents is unable to answer calls occassionally.The call is presented to his desktop but after one ring it bounces over to another agent and he answers it.

The agent is in ready state though.


Any suggestion is appreciated!!!


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Hythim Ali El Hadad Mon, 09/28/2009 - 00:57
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Hi,


plz check if it happen when you call this phone internally to determine if ccm problem or agent routing problem



thanks & best regards

3dimarcsupport Tue, 09/29/2009 - 22:49
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Hi,


The problem occures when trying to attend calls from the queue.

No problem attending calls from internal network.

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