I have a user that is claiming she doesnt have "transfer" as a softkey option. I have the same softkey template as her and mine is there 100% of the time.
She says that hers isnt there sometimes when she is connected. it happens more often when she is on multiple calls that transfer isnt available.
I am skeptical, but I thought I would throw it out to you guys to see if there is a known issue or parameter I can check.