Unity 7 - Not authorised to access SaWeb

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Sep 28th, 2009
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I have a problem on a new install of Unity 7. The installation proceeded smoothly to the point where I applied SSL to the web and pca pages. I also applied ES21 and after a reboot I could not longer access the admin web pages using the Unity admin account that I previously used.

I have tried many of the troubleshooting guides on CCO and the suggestions in Netpro but I am unabled to access this web page. When I try to access the page using the UnityAdmin account, I am continually prompted for a password until after 3 attempts I am given a "not authorised" message.

I have reset the UnityAdmin account password in AD and I have run the GrantUnityAccess tool which completed without error.

My AD structure is not quite the default but is as follows




Domain Controllers




...../Public Distribution Litst

...../Unity Locations




The account UnityAdmin exists in the main Users container (not the container under Voice) whereas all my subscribers live in the Users container under Voice.

I have run the Global Subscriber Manager tool and I can see that EAdmin subscriber exists in Unity but despite all this I cannot log into the web GUI.

I have tried using the IP address of the server and the FQDN. When prompted for the logon credentials I have tried the [email protected] format and also domainname\UnityAdmin and servername\UnityAdmin formats but I cannot logon.

What else can I try?


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Tommer Catlin Tue, 09/29/2009 - 08:13
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Check the permissions.


With Grantunityaccess from Tools Depot.

Also, try Unityinstall account, sometimes this works depending on a couple things

csg-admin Wed, 09/30/2009 - 02:09
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I have already tried GrantUnityAccess. I also tried giving UnityInstall account access and the operation succeeded but the admin page fails to load giving "not authorized" message again.

Do you think a reinstall over this installation would help?

Perhaps the web page is not sending the credentials to AD to be authenticated - how can I check?

Tommer Catlin Wed, 09/30/2009 - 06:31
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Sounds like an IIS problem to me. Id poke around IIS and see if something looks wrong in the Unity portion of IIS


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