09-28-2009 07:15 AM - edited 03-18-2019 11:45 PM
All,
I have a problem on a new install of Unity 7. The installation proceeded smoothly to the point where I applied SSL to the web and pca pages. I also applied ES21 and after a reboot I could not longer access the admin web pages using the Unity admin account that I previously used.
I have tried many of the troubleshooting guides on CCO and the suggestions in Netpro but I am unabled to access this web page. When I try to access the page using the UnityAdmin account, I am continually prompted for a password until after 3 attempts I am given a "not authorised" message.
I have reset the UnityAdmin account password in AD and I have run the GrantUnityAccess tool which completed without error.
My AD structure is not quite the default but is as follows
/
Builtin
Computers
Domain Controllers
ForeignSecurityPrincipals
Users
Voice/
...../Public Distribution Litst
...../Unity Locations
...../Users/
.........../Germany
.........../UK
The account UnityAdmin exists in the main Users container (not the container under Voice) whereas all my subscribers live in the Users container under Voice.
I have run the Global Subscriber Manager tool and I can see that EAdmin subscriber exists in Unity but despite all this I cannot log into the web GUI.
I have tried using the IP address of the server and the FQDN. When prompted for the logon credentials I have tried the UnityAdmin@domainname format and also domainname\UnityAdmin and servername\UnityAdmin formats but I cannot logon.
What else can I try?
Thanks,
09-29-2009 08:13 AM
Check the permissions.
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40^1%40%40.2cc0c47b/2#selected_message
With Grantunityaccess from Tools Depot.
Also, try Unityinstall account, sometimes this works depending on a couple things
09-30-2009 02:09 AM
I have already tried GrantUnityAccess. I also tried giving UnityInstall account access and the operation succeeded but the admin page fails to load giving "not authorized" message again.
Do you think a reinstall over this installation would help?
Perhaps the web page is not sending the credentials to AD to be authenticated - how can I check?
09-30-2009 06:31 AM
Sounds like an IIS problem to me. Id poke around IIS and see if something looks wrong in the Unity portion of IIS
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