Mobile Agent feature: agent stays on "Reserved"

Unanswered Question
Sep 28th, 2009
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Hi everyone,

I am trying to setup the Unified Mobile Agent feature with UCCE 7.5.

An agent can login successfully using the CTI Toolkit Agent Desktop, however when a call should be routed to him he switches to "Reserved" but his phone never rings.

This occurs in the nailed connection mode, as well as in the call-by-call mode.

I am uncertain about his Device Target parameters:

/devtype CiscoPhone /dn 2000 /ext 2000 (where 2000 is the DN of the local CTI port). Are both the dn and ext necessary ?

While browsing these boards I also read about a possible codec issue: what exactly should I be looking at ?

Thanks in advance for your help.

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