We have an ASA5510 running 8.0(4) with a CSC-SSM-10 module with the following characteristics:
Hardware version: 1.0
Firmware version: 1.0(11)2
Software version: CSC SSM 6.2.1599.4
Once in a while the CSC-SSM module appears as unresponsive and a reset is needed for it to work again. We haven't been able to find a pattern or a reason for this to happen and our customer is unhappy with having to monitor the module everyday in case it's unresponsive again.
This happens almost every month, and we are running out of ideas on how to troubleshoot this.
Is this expected? is there a command or something we should monitor to find the real problem?
Thanks and regards,