how to configure an Intercom?

Unanswered Question
Sep 28th, 2009

hi everybody, i need configure the general manager phone's with this, when someone call him all his calls must transfer to his secretary, depending who is calling the secretary transfer to his boss again, i use the CFwdALL in the general manager phone's but when the secretary would like to transfer to his boss she can not transfer, because CFwdALL is active. So i thought in use intercom for this solution, but when i configure did not work, please any other solution or maybe use the correct configuration for this situation. Thank in advance.

I have this problem too.
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testeven Tue, 09/29/2009 - 05:53


What about using IPMA with shared line support? The assistant will be able to transfer calls to the manager using consult (asking the manager before transferring the call) or direct transfer (just connect the 2 calls together).

Please check the following documentation for more info:

Cisco Unified Communications Manager Assistant With Shared Line Support

How to Use the Assistant Console to Handle Calls



Jaime Valencia Tue, 09/29/2009 - 07:35

If you're using 5.X and above you can configure CFA Destination Override



if this helps, please rate

cgutierrez9 Fri, 10/02/2009 - 08:34

java the call manager is 6.1 and CFA is ok, but not solve the problem. we need response to the boss when someone call him without interrupting his work.


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