how to configure an Intercom?

cgutierrez9 · ‎09-28-2009

hi everybody, i need configure the general manager phone's with this, when someone call him all his calls must transfer to his secretary, depending who is calling the secretary transfer to his boss again, i use the CFwdALL in the general manager phone's but when the secretary would like to transfer to his boss she can not transfer, because CFwdALL is active. So i thought in use intercom for this solution, but when i configure did not work, please any other solution or maybe use the correct configuration for this situation. Thank in advance.

testeven · ‎09-29-2009

Hi!

What about using IPMA with shared line support? The assistant will be able to transfer calls to the manager using consult (asking the manager before transferring the call) or direct transfer (just connect the 2 calls together).

Please check the following documentation for more info:

Cisco Unified Communications Manager Assistant With Shared Line Support

https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsipmasl.html

How to Use the Assistant Console to Handle Calls

http://www.cisco.com/en/US/docs/voice_ip_comm/cucma/4_0/english/user/guide/ipmacona.html

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)

Jaime Valencia · ‎09-29-2009

If you're using 5.X and above you can configure CFA Destination Override

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

cgutierrez9 · ‎10-02-2009

java the call manager is 6.1 and CFA is ok, but not solve the problem. we need response to the boss when someone call him without interrupting his work.

cgutierrez9 · ‎10-02-2009

thank you Teresa