Music on Hold (MoH) max length of time - UC5X0

Unanswered Question
Sep 29th, 2009

How many minutes can a specific music on hold file be before it loops. 

I have this problem too.
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Saurabh Verma Tue, 09/29/2009 - 14:19

There is no upper limit to the size of a custom music-on-hold file. However, note that the engineering team has not tested out multiple sizes. The size of the default file is 485KB. About 500KB gives you 2 minutes of g711 pcm. The file itself is not read all at a time, instead it is read is small chunks. If the file is large, there will be multiple read attempts on the CF and that could lead to a performance issue. Although engineering does not have any recommendations, I would suggest that you keep it close to 500KB.



Steven Smith Tue, 09/29/2009 - 14:32

You could also use an external audio source which would make no limit on the UC500.