UCCX: Need to Use Macro to Modify Agent E-Mail Actions

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Sep 29th, 2009
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Need to program a macro that will delete an email and OK the delete confirmation inside of CAD. Because the agent email portion of CAD is Java based, I don't believe I can use keystrokes within the macro to execute the commands I need.

Does anyone know how to program this function or if there is an API to CAD?



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