Meetingplace Express problems initiating a teleconference

Unanswered Question
Sep 29th, 2009

Hi:

I have a problems with meetingplace express 2.1.1.2. Everytime my users want to initiate a teleconference with option "Initiate without reserved" the teleconference is initiated but after some seconds, 1 min or 2 we got the following message "The teleconference has ended" even though the teleconference is schedule for 2 hrs.

Any ideas about what's going on?

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Ginger Dillon Fri, 10/02/2009 - 10:02

Hi -

Is it possible the users are hanging up after initiating the conference? I have seen this occur when users had a meeting scheduled for two hours and went to break, everyone hanging up and assumed the meeting would still be available when they called back in. I recommend using MPE's In session monitoring to view what is happening in test - have them schedule a test conference and you monitor in MPE the users logged in.

Ginger

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