I'm working with a client that has some unique outbound dialing requirements. The organization is a transit company that schedules rides online (think Taxi service), and would like to have automatic trip reminders and alerts sent out by phone to their customers via the Cisco Outbound Dialer. After the customer picks up the call the IPIVR (or CVP) would need to play the appropriate trip reminder message or alert. The customer pickups are typically scheduled 24 hours in advance, but sometimes these notifcations need to go out in near real time.
I would like to know if this is possible with the outbound dialer, and secondly how would you go about setting it up. If it's not possible... any suggestions on a hybrid solution?
Thanks in advance,