Thanks for your response. I really don't need a robust outbound dialing solution (i.e. Outbound Dialer). If this can be handled in IPIVR or CVP that would be great.

Can I create an IPIVR or CVP app that will initiate outbound calls by itself? How would you go about doing this?

Thanks,

Ted

You can handle this in IPIVR, not really in CVP. The trick is you need a custom developed application to trigger the IVR scripts that do the actual dialing. Even if you use Outbound Dialer though you will need some kind of custom application to feed records to the dialer at the scheduled times. The key advantage of the Outbound Dialer solution is that it can perform answering machine/fax/modem detection, which you will not be able to do with an IPIVR solution.

Yes, with the IVR take a look at the "Call Contacts" field in CRS. You'll need to understand those and their limitations, some have limited CPC.

I've done a few of these, last one tied in SalesForce records to XML and then grabbed that as needed into the IVR, which then shot off calls based on script logic.

Keep in mind IVR port count and expected call volumes with this type of thing, and like Ed said above the supervision is limited. Also, exactly how this particular client you have stores records is important.

Good Luck.

I've developed the Dialer - CVP solution. That's the way to go. It's reasonably cheap because you only need a couple of dialer ports, and you run the Dialer on the CUCM PG.

You have to be careful and understand the limitations of data transfer between the two systems. But it does work. I have posted here before about what to use (think BAAccountNumber).

Regards,

Geoff