We are currently running IPCC-X v4.0(5). CAD is running mostly on Citrix. With this version of Citrix, each CAD agent has a unique virtual IP address managed by the Citrix server.
We are upgrading to the version of CAD under UCCX v7.0(x). Our Citrix team is also upgrading the Citrix environment to the lastest version which runs under Win2008 server. The Citrix Team prefers to not manage the pool of virtual IP addresses. Two questions:
1) Is this Citrix environment supported for CAD?
2) Does CAD still require a unique virtual IP address for each agent, or can the server IP address (with I'm assuming a unique TCP port) be used instead?