09-29-2009 03:47 PM - last edited on 03-25-2019 10:41 PM by ciscomoderator
Does the UC500 have the capability through a third party to accept Voice Recognition/self service....."for cust service, press or say 1" etc? Thank you.
09-29-2009 10:46 PM
I can't think of A reason why not. Especially if you just need basic auto attendant like you describe. These could integrate to the UC500 via FXS, T1 or probably SIP also. Here's an example of a speech recognition system if you don't already have one in mind: http://activevoice.com/products/SPEAK/Default.aspx
09-30-2009 04:16 AM
ASR functions using VXML (which is supported in CME) have NOT been tested with UC 500 and therefore are not supported.
Thanks,
Marcos
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