ACD Questions

Unanswered Question
Sep 29th, 2009

I am trying to setup an ACD that will do the following:

call comes in main line -> autoattendant -> press 1 -> longest peer idle hunt group (queue 1) ->  -> longest peer idle hunt group (queue 2) -> longest peer idle hunt group (overflow queue).  Every X seconds the caller should get a prompt to press 1 for voicemail or press 2 for a different voicemail or do nothing to remain in the queue.

Also trying to make a softbutton to allow people to log in and out of the three different queues from their phones.

Also looking for a way to check the two seperate voicemails from one of the line buttons (with envelope notification).

any feedback/help with this will be greatly appreciated

I have this problem too.
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