Hi,

I have been asked to upgrade a ACS1111 box to use v4.1. It was running 3.2.3.11. (I normally do CiscoWorks support, but because of resource shortage here I am)

I should point out that this device has been removed from production to test this process, so thankfully it is not "live".

I read the notes and found that you cant upgrade directly, but have to upgrade to v3.3.3.11 first. After I finally got the upgrade across to the platform, I installed the Appliance Manager Software ACS v3.3.3.11. It completed, said it had to reboot, and that was the last I saw of it. It wouldnt respond in any way for over an hour. (Maybe I didnt wait long enough...)

As this wasnt in production, and there was nothing on it that needed backing up, the next step was to use the Recovery CD. Thought that we might as well use the 4.1 version we have, so we did.

At least the device now responds, although it doesn't recognise the NIC.

I have noticed that the Recovery CD has Cisco 1113 on it. I am thinking that this is the problem. The person who asked me to do the work said they were told that it would work for any of the 1111, 1112, and 1113 devices, but given the results I have, I do not think so!

Can someone please confirm for me so that if I need to use the specific 1111 disk, I can get that organised.

Regards

Jeff