unable to access GUI of IPS through IDM

Unanswered Question
Sep 29th, 2009

when i try to access my intrusion prevention system (IPS) GUI through IDM then i got this message


" Error Connecting to sensor . Failed to load sensor - errSystemError-ct-sensorApp.378 not responting , Please check system processes . the connect to the specified lo::clientpipe failed . Exiting IDM"



Please tell me how to solve this problem


Thanks


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ddevecka Mon, 10/05/2009 - 07:58

What type on sensor are you using? Also have you tried the IME?


Dan

andrey.dugin Mon, 10/19/2009 - 01:17

If this problem is appeared only in the case you use IDM or IME but CLI is OK try to re-generate the tls certificate on the sensor. May be it is expired.

zubair-shaikh Mon, 10/19/2009 - 04:24

Hi Umakanth


Here you go!


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Error Message

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" Error Connecting to sensor . Failed to load sensor - errSystemError-ct-sensorApp.378 not responting , Please check system processes . the connect to the specified lo::clientpipe failed . Exiting IDM"


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Possible Cause

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These error messages appear when you run the show tech support command and Analysis Engine is not running.


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Recommended Action

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Verify Analysis Engine is running and monitor it to see if the issue is resolved.


To verify Analysis Engine is running and to monitor the issue, follow these steps:


Step 1 Log in to the sensor.


Step 2 Verify that Analysis Engine is not running:


sensor# show version

-----

MainApp N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500 Running

AnalysisEngine N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500 Not Running

CLI N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500

Check to see if AnalysisEngine reads Not Running.


Step 3 Enter show tech-support and save the output.


Step 4 Reboot the sensor.


Step 5 Enter show version after the sensor has stabilized to see if the issue is resolved.


Step 6 If Analysis Engine still reads Not Running, contact TAC with the original show tech support command output.


Please rate if this post helped you? Thanks

angel.huamani Mon, 10/26/2009 - 19:38

Zubair,

What happen if after reboot the analysis engine is Running, but in a few hours again the Analysis engine is Not Running?


Any things? Any URL?


Thanks,

Angel H.

rma15676cisco Tue, 10/27/2009 - 05:54

I think what he is saying is the same thing what I am experiencing.

when you can't connect through the GUI in the above named case, it will fix that by restarting the sensor. ( analysis engine is running once again )

but after some time it seems that the engine shuts of resulting in not being able to connect.

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