CTI Port vs CTI Route Poin

Unanswered Question
Jaime Valencia Wed, 09/30/2009 - 09:35

PLEASE search NetPro for answers before posting

IP Telephony: **** Question about CTI?


That's just one of the most recent posts with that question, if you search, you can find several other previous posts on the subject



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Jaime Valencia Wed, 09/30/2009 - 12:24

The documentation for CTI RP has an explanation

A computer telephony integration (CTI) route point designates a virtual device that can receive multiple, simultaneous calls for application-controlled redirection.

For first-party call control, you can optionally add a CTI port for each active voice line (the CTI application determines this). Applications that use CTI route points and CTI ports include Cisco IP Softphone, Cisco Unified Communications Manager Auto-Attendant, and Cisco IP Interactive Voice Response System. After you add a CTI route point to Cisco Unified Communications Manager Administration, information from the RIS Data Collector service displays in the CTI Route Point Configuration window. When available, the IP address of the device and the name of the Cisco Unified Communications Manager with which the device registered display.

CTI Route Point Configuration




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Abdulbaseer Mohammed Wed, 09/30/2009 - 20:57

Here is my 2 cents.

In express platform:

CTI ports are the number of licenses you have allowing you that many CTI connections. Remember Premium gives you 2 CTI ports for each license.

CTI RP is the DN or number that is associated with your CM that will take phone calls or that is the number where you load your applications etc.

Enterprise is bit same somewhat different.

Hope it helps.


Mike Lydick Fri, 10/02/2009 - 11:10

I would offer this:

- CTI RP technical can more call forwards than a CTI port but only 2 line/DN

- CTI Ports can have more line/DNs

- CTI ports can be bulk imported. (in UCM 7.x CTI RP can be imported...)


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