Supervisors ability to shutdown queue

Unanswered Question
Jonathan Schulenberg Wed, 09/30/2009 - 12:11

Write an IVR script that modifies an XML file in the Document Repository. Have your other scripts check the current value of that file for incoming calls.

k.davis Thu, 10/08/2009 - 11:09

Search - "Contact Center Express Script Repository" on, you'll get a 30 meg .zip file. Samples in there for utilzing xml documents for different functions.

john2064uk Tue, 10/06/2009 - 04:28

Yes there is a way, I did it by creating a controlling script which has a P.I.N login and then an option for each contact centre supervisor to close the own queue. I put a meeting message in place when not available. Also the same thing for when we have a evacuation for all the centres.


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