Supervisors ability to shutdown queue

jlake · ‎09-30-2009

I would like to give my contact center supervisors the ability to shutdown queues that they are responsible for. Is there any way to accomplish this?

Jonathan Schulenberg · ‎09-30-2009

Write an IVR script that modifies an XML file in the Document Repository. Have your other scripts check the current value of that file for incoming calls.

jlake · ‎10-01-2009

Do you have a sample script where you have done something like this?

k.davis · ‎10-08-2009

Search - "Contact Center Express Script Repository" on cisco.com, you'll get a 30 meg .zip file. Samples in there for utilzing xml documents for different functions.

john2064uk · ‎10-06-2009

Yes there is a way, I did it by creating a controlling script which has a P.I.N login and then an option for each contact centre supervisor to close the own queue. I put a meeting message in place when not available. Also the same thing for when we have a evacuation for all the centres.