Thanks so much for posting this - never would have found that!!! This worked great on CCX Editor version 7.0(1.168).

For those looking, assuming you installed with the default settings the .exe can be found in:

C:\Program Files\wfavvid

and the file is named:

CiscoUnifiedCCXEditor.exe

Follow the steps above and relaunch the app.

Rob.

Most of the tools including the editor can be found under UCX administration

http://ciscoUCX.com/appadmin/

Tools/plugins

-Editor

-Desktop suite (supervisor, admin and agent)

-Historical report.

Goodluck

Hi,

I did the above and it fixed me as well.

Thanks!

Randall

I spent few days looking like an idiot (to myselft) at client site eventually getting it fixed.

Glad it helped you all too.

Please rate if it helps.

Thanks,

Baseer.