LMS 3.2 Device Center - Fault History Report missing

Unanswered Question
Sep 30th, 2009

LMS 3.2 recently upgraded from 3.1. All devices that were in DCR at the time of upgrade are missing the Fault History report link in Device Manager screen and the alert fields in the summary section of the device centre screen. However any new devices that have been added since the upgrade display the Fault History link ok. All devices show that they are managed by DFM. Have tried a DFM rediscovery but no change. Is this a known issue?

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Joe Clarke Wed, 09/30/2009 - 18:20

No, but it sounds like there was a problem updating the PIDM data for DFM. Post a screenshot of Device Center illustrating this problem.

Joe Clarke Wed, 09/30/2009 - 19:04

This does look like a PIDM issue. If you open a TAC service request, they can walk you through the procedure to check the database, and correct the problem if the data is seen to be wrong.

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