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LMS 3.2 Device Center - Fault History Report missing

mburrell5
Level 1
Level 1

LMS 3.2 recently upgraded from 3.1. All devices that were in DCR at the time of upgrade are missing the Fault History report link in Device Manager screen and the alert fields in the summary section of the device centre screen. However any new devices that have been added since the upgrade display the Fault History link ok. All devices show that they are managed by DFM. Have tried a DFM rediscovery but no change. Is this a known issue?

3 Replies 3

Joe Clarke
Cisco Employee
Cisco Employee

No, but it sounds like there was a problem updating the PIDM data for DFM. Post a screenshot of Device Center illustrating this problem.

screen shots attached. note my comments regarding the DFM managed application name on the screenshot

This does look like a PIDM issue. If you open a TAC service request, they can walk you through the procedure to check the database, and correct the problem if the data is seen to be wrong.

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