James Hawkins Thu, 10/01/2009 - 00:08
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Hi Mohamed,


There is no such product as Unity Connection 5 - The Unity Connection releases jumped from 2 to 7 when the latest version was released. There is a Unity 5 product but to get decent responses you really need to specify exactly which product you have.


As regards your question it would be useful for you to check out the site below:


http://ciscounitytools.com/index.html


There is a Word document "Audiotext Applications in Unity" that covers the concepts and has some good examples.

James Hawkins Thu, 10/01/2009 - 05:32
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The best place to start is with the Word document that I mentioned in my previous post.


You should also check out the Unity audio text manager tool at the link below.


http://ciscounitytools.com/Applications/Unity/ATM4x/ATM.html


It is a tool that simplifies the creation of call handlers etc. required for Unity audiotext applications.


There is a training video that you can download that shows you how to use the tool.

mohamedessoufy Thu, 10/01/2009 - 08:30
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In advance thanks for your assistance jamesha, Now i want just to resolve a simple problem, when i configure a callhandler, in the transfer i ask to forward the call to a phone number and doesn't work, the call is forwarded to mevo of the owner of the callhandler.


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