I have a UCCx ver 4.0(5)SR2 on which I am constantly getting the following errors in the Application log.
Source: Cisco Desktop VoIP Monitor Service
Event ID: 5
Description: FCVMS112 splk_pcap_open_live()failed. errorBuf = Error opening adapter: Access is denied.
The errors are coming up approx 8 times per minute.
The system is not in a live environment at present but I would like to clear these errors. If any of you knowledgable people have any ideas they would be much appreciated.
Thanks in advance
This is the VoIP Mon Service trying to open a NIC for sniffing and it is failing.
Are you using SPAN Monitoring/Recording or Desktop Monitoring and Recording?
a. If SPAN, make sure that the NIC you are using for mon/rec has a dummy IP address (ex: 188.8.131.52) and is enabled, connected and second in the NIC Binding list. Then, run C:\Program Files\Cisco\Desktop\bin\PostInstall.exe and make sure you choose this NIC in the VoIP Mon Service dropdown and hit Apply. Restart the VoIP Mon Service from the AppAdmin Control Center after.
b. If using Desktop Mon/Rec, make sure that the second unused NIC is disabled and is second in the NIC Binding list. Then, run C:\Program Files\Cisco\Desktop\bin\PostInstall.exe and make sure you choose the active/non-disabled NIC and hit apply. Restart the VoIP Mon Service from teh AppAdmin Control Center.