needed help to find call history report in CUCM 7...

Unanswered Question
Oct 1st, 2009

I am little bit confused with this topic. I need a report which displays all the calls made by users on daily basis. When I see in the discussion forums, people are talking about CAR tools but I am not sure if it can be used in CUCM 7 or not. When I go to the CU Servicability->tools menu, I can see only CDR Management. When I checked in the CUCM Administration --> Application-->Plug ins it does not show any thing like that in the list. I really need somebody's help to figure out how can I generate the call history report.

Thanks a lot in advance...

Arjun

I have this problem too.
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kcarjun2002 Thu, 10/01/2009 - 14:18

Thanks for the prompt response. Can you briefly explain the process on how to set it up if you don't mind...!

Thanks again

kcarjun2002 Fri, 10/02/2009 - 08:05

I found that the service was already installed and running. I assigned myself as a member of CAR admin group. When I try to logon to the CAR webpage, I get the following error message:

The requested resource

(/car/j_security_check) is not available.

Is there any security seetings that I need to make changes?

Jaime Valencia Fri, 10/02/2009 - 11:21

Just to make sure, you're using the link under serviceability right???

If yes, take a look at this bugs:

CSCsm21561

CAR url needs to be changed in ccmservice page

CSCsm34607

Getting error when Loging into CAR

HTH

java

if this helps, please rate

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