SPA921 handset dead

Unanswered Question
Oct 2nd, 2009
User Badges:

The handset on the SPA921 that I purchased a few weeks ago does not seem to be working.  When I first installed the phone I was able to use the handset.  Now there is no audio on the handset (I cannot hear the dial tone or anything else, nor can I take incoming calls with it).  Speakerphone appears to be OK with good volume levels.  No buttons are illuminated, therefore no other options have been selected in error.

I have disconnected handset and then reconnected it.  I have turned off the power supply, and after a short wait,  powered on again. Handset remains as dead as the dodo.

Can anyone advise whether this is simply a handset fault, or is there some kind of default setting that I failed to find?  I am assuming that more likely, it is a hardware fault and the best answer is to get the whole unit exchanged?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Alberto Montilla Thu, 10/08/2009 - 06:28
User Badges:
  • Cisco Employee,

Dear Sir;

I assume you checked the physical connections are ok. If so, I would suggest you call technical support for RMA the unit. This community (main pages) has links to the Small Business Support Center and their telephone numbers.


thermion44 Fri, 10/09/2009 - 03:17
User Badges:

Dear Alberto,

Many thanks for your reply and advice.  Yes, I have checked connections, and tried removing and reconnecting the handset several times - still no joy!

I will ask for RMA as suggested.  I just felt that I should ask around first, in case there was something else that I had missed.




This Discussion