Does anyone have any suggestions regarding the most optimal method of supporting call center agents working from home?
Obviously, establishing L2L IPSec tunnels, installing IPCC Express CAD and a soft or hard phone at the agents house is an option but doesn't scale easily.
CAD works in a Citrix environment - but how do those teleworkers integrate a soft or hard phone into their house? It is my understanding that no VoIP communications are supported thru Citrix.
ASA Phone proxy is a great solution if you ONLY need phone access. It doesn't support IPCC CAD integration.
Any thoughts would be greatly appreciated.