UC520 with SR520s - EZ VPN - 1 way Audio

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Oct 2nd, 2009
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I have customer where all of the phones are attached to SR520s at their homes & connect via EZ VPN.


Randomly, they had 1 way audio issues due to EZ VPN and how they were natd by the EZ VPN.


I had to enable the phones to use the UC520 to be a media termination point:



ephone  1
mtp
reset

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Tomoo Esaka Fri, 10/02/2009 - 19:00
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Hi,


For the teleworker sites, did you have split tunneling enabled or was it in full tunnel mode? A screenshot of the EZ-VPN server config on UC520 or whichever device you select as the head-end EZ-VPN server would tell us this.


Can you send the CCA troubleshooting log for both SR520 at remote site and UC520 and head-end?

You can collect this information by using Help > Support Information > Troubleshooting log in CCA. You can unicast this info to [email protected] if you prefer.


Rgds,

Tomoo

Joseph Chambers Thu, 10/08/2009 - 11:46
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Under troubleshooting, telephony diagnostics, get popup errors when trying to debug phone & voice debugs.

Joseph Chambers Thu, 10/08/2009 - 11:47
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Help > Support Information > Troubleshooting log


Says file can't be created

Steven Smith Thu, 10/08/2009 - 11:49
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Can you look to see if it is created on the desktop?  I have had this problem, but the file was actually created.

Joseph Chambers Thu, 10/08/2009 - 11:56
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It created in the location I specified...even though it said it didn't.

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