UC520 with SR520s - EZ VPN - 1 way Audio

Joseph Chambers · ‎10-02-2009

I have customer where all of the phones are attached to SR520s at their homes & connect via EZ VPN.

Randomly, they had 1 way audio issues due to EZ VPN and how they were natd by the EZ VPN.

I had to enable the phones to use the UC520 to be a media termination point:

ephone 1
mtp
reset

Tomoo Esaka · ‎10-02-2009

Hi,

For the teleworker sites, did you have split tunneling enabled or was it in full tunnel mode? A screenshot of the EZ-VPN server config on UC520 or whichever device you select as the head-end EZ-VPN server would tell us this.

Can you send the CCA troubleshooting log for both SR520 at remote site and UC520 and head-end?

You can collect this information by using Help > Support Information > Troubleshooting log in CCA. You can unicast this info to tesaka@cisco.com if you prefer.

Rgds,

Tomoo

Joseph Chambers · ‎10-08-2009

Under troubleshooting, telephony diagnostics, get popup errors when trying to debug phone & voice debugs.

Joseph Chambers · ‎10-08-2009

Help > Support Information > Troubleshooting log

Says file can't be created

Steven Smith · ‎10-08-2009

Can you look to see if it is created on the desktop? I have had this problem, but the file was actually created.

Joseph Chambers · ‎10-08-2009

It created in the location I specified...even though it said it didn't.