Is premium license required for screen pops using layout list?

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Steven Griffin Fri, 10/02/2009 - 11:55
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Yes, you must have a premium license to do screen pop's on the agent desktop.

James Hawkins Tue, 10/06/2009 - 13:46
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I am not sure what you mean by "layout list" but the Enhanced license does support some screen pop functionality.


Check out the "Integrated CTI and Screen Pop Features with Cisco Unified Contact Center Express Seat License" section of table 4 in the link below.


http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-483369.html


The Enhanced license supports the following features:


Populate ANI or DNIS and customer-defined workflow data

Automatically start any Microsoft Windows-compatible application:

Pass initialization parameters

Populate data to any Microsoft Windows-compatible application


The Premium license adds the following features:

Populate data to any browser-based application

Customer database integration (ODBC or SQL)

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