Urgent - Need to configure the Calls waiting in Queue using FILO

Unanswered Question
Oct 5th, 2009
User Badges:

Dear Team,


We have a requirement wherein the Calls which are coming to the Queue at the last needs to be answered first because of high SLA standards. Need your help in this regard ????

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
geoff@hp.com Mon, 10/05/2009 - 05:39
User Badges:
  • Red, 2250 points or more

That's not much of a description. UCCE or UCCX?


What is it that identifies a high priority call? If you can find something you can increase the priority of this call before you queue it. It would jump in front of lower priority calls, but would be behind calls of equal priority that came in before it.


Standard stuff.


Regards,

Geoff

Actions

This Discussion