CISCO 12000 Alarm card MBUS error message

tonitrusltd · ‎10-05-2009

Dear all,

I have this problem in my Cisco 12000 router. By SH version a problem will show in slot 24/25 of the alarm card instructing contact to an administrator.

I discovered by the show tech.

Please see below so that the MBUS agent of the alarm card shows unkown.

Please comment. I need help !

SLOT 24 (ALM 0 ): Alarm Module(16)

MAIN: type 64, 800-5570-05 rev C0

Deviation: 0

HW config: 0x00 SW key: 00-00-00

PCA: 73-4266-04 rev B0 ver 3

Design Release 1.0 S/N SAL1249CDXY

MBUS: Unknown (0) 00-0000-00 rev 70 dev 0

HW version 1.2 S/N XXXXXXXXXXXXXXX

Test hist: 0x00 RMA#: 00-00-00 RMA hist: 0x00

DIAG: Test count: 0x00000000 Test results: 0x00000000

EEPROM contents (hex):

00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04 04

10: 53 41 4C 31 32 34 38 42 53 53 57 00 00 00 00 00

20: 01 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00

30: A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5

40: 00 40 01 00 00 49 00 10 AA 04 58 03 00 08 00 00

50: 03 20 00 15 C2 05 60 00 00 00 00 00 00 00 00 00

60: 53 41 4C 31 32 34 39 43 44 58 59 00 00 00 00 00

70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 DA 00 00

C0: 47 53 52 31 36 2D 41 4C 52 4D 00 00 00 00 00 00

D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

E0: 01

FRU: Linecard/Module: GSR16-ALRM=

MBUS Agent Software version 2.70 (RAM) (ROM version is 3.67)

SLOT 25 (ALM 1 ): Alarm Module(16)

MAIN: type 64, 800-5570-05 rev C0

Deviation: 0

HW config: 0x00 SW key: 00-00-00

PCA: 73-4266-04 rev B0 ver 3

Design Release 1.0 S/N SAL1249CDY1

MBUS: Unknown (0) 00-0000-16 rev 70 dev 0

HW version 1.2 S/N XXXXXXXXXX

Test hist: 0x00 RMA#: 00-00-00 RMA hist: 0x00

DIAG: Test count: 0x00000000 Test results: 0x00000000

EEPROM contents (hex):

00: 00 00 00 00 00 00 00 00 10 00 00 00 00 00 00 00

10: 53 41 4C 31 32 34 38 42 53 55 53 00 00 00 00 00

20: 01 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00

30: A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5 A5

40: 00 40 01 00 00 49 00 10 AA 04 58 03 00 08 00 00

50: 03 20 00 15 C2 05 60 00 00 00 00 00 00 00 00 00

60: 53 41 4C 31 32 34 39 43 44 59 31 00 00 00 00 00

70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 DA 00 00

C0: 47 53 52 31 36 2D 41 4C 52 4D 00 00 00 00 00 00

D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

E0: 01

FRU: Linecard/Module: GSR16-ALRM=

MBUS Agent Software version 2.70 (RAM) (ROM version is 3.67)

Giuseppe Larosa · ‎10-05-2009

Hello Naresh,

you should have two Alarm Cards in your chassis.

check the state of all linecards with

sh gsr

sh diag summary

GSR FAQ

http://www.cisco.com/en/US/products/hw/routers/ps167/products_qanda_item09186a0080094a71.shtml

Hope to help

Giuseppe

tonitrusltd · ‎10-05-2009

Hi Giuseppe,

I have stated 2 alarm cards in my report.

Problem is that the system is not recognizing the MBUS Agent.

"MBUS: Unknown (0) 00-0000-16 rev 70 dev 0"

Regards

Naresh

tonitrusltd · ‎10-06-2009

see below the #sh gsr:

---------------------------

Slot 0 type = Modular SPA Interface Card

state = IOS RUN Line Card Enabled

subslot 0/0: SPA-4XOC3-POS-V2 (0x526), status is ok

subslot 0/1: SPA-4XOC3-POS-V2 (0x526), status is ok

subslot 0/2: Empty

subslot 0/3: Empty

Slot 1 type = Modular SPA Interface Card

state = IOS RUN Line Card Enabled

subslot 1/0: SPA-2XOC48POS/RPR (0x46F), status is ok

subslot 1/1: SPA-2XOC48POS/RPR (0x46F), status is ok

subslot 1/2: Empty

subslot 1/3: Empty

Slot 6 type = Performance Route Processor

state = ACTV RP IOS Running ACTIVE

Slot 7 type = Performance Route Processor

state = STBY RP IOS Running STANDBY

Slot 8 type = Modular SPA Interface Card

state = IOS RUN Line Card Enabled

subslot 8/0: SPA-5X1GE-V2 (0x50A), status is ok

subslot 8/1: SPA-5X1GE-V2 (0x50A), status is ok

subslot 8/2: Empty

subslot 8/3: Empty

Slot 9 type = Modular SPA Interface Card

state = IOS RUN Line Card Enabled

subslot 9/0: SPA-5X1GE-V2 (0x50A), status is ok

subslot 9/1: SPA-5X1GE-V2 (0x50A), status is ok

subslot 9/2: Empty

subslot 9/3: Empty

Slot 16 type = Clock Scheduler Card(16) OC-768E

state = Card Powered

Slot 17 type = Clock Scheduler Card(16) OC-768E

state = Card Powered PRIMARY CLOCK

Slot 18 type = Switch Fabric Card(16) OC-768

state = Card Powered

Slot 19 type = Switch Fabric Card(16) OC-768

state = Card Powered

Slot 20 type = Switch Fabric Card(16) OC-768

state = Card Powered

Slot 24 type = Alarm Module(16)

state = Card Powered

Slot 25 type = Alarm Module(16)

state = Card Powered

Slot 27 type = Bus Board(16)

state = Card Powered

Slot 28 type = Blower Module(16)

state = Card Powered

Slot 29 type = Blower Module(16)

state = Card Powered

-------------------------------

everything appears ok here. yet the #sh version output appears thus:

----------------------

Cisco Internetwork Operating System Software

IOS (tm) GS Software (C12KPRP-K3P-M), Version 12.0(33)S5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Tue 04-Aug-09 16:43 by dchih

ROM: System Bootstrap, Version 12.0(20090302:133850) [rtauro-sw30346-33S 1.23dev(0.36)] DEVELOPMENT SOFTWARE

BOOTLDR: GS Software (C12KPRP-K3P-M), Version 12.0(33)S5, RELEASE SOFTWARE (fc1)

Router uptime is 1 hour, 25 minutes

Uptime for this control processor is 1 hour, 25 minutes

System returned to ROM by reload at 03:03:16 UTC Wed Sep 30 2009

System image file is "disk0:c12kprp-k3p-mz.120-33.S5.bin"

cisco 12816/PRP (MPC7457) processor (revision 0x00) with 3670016K bytes of memory.

MPC7457 CPU at 1263Mhz, Rev 1.2, 512KB L2, 2048KB L3 Cache

Last reset from power-on

Channelized E1, Version 1.0.

2 Route Processor Cards

2 Clock Scheduler Cards

3 Switch Fabric Cards

4 T1/E1 BITS controllers

4 ISE 10G SPA Interface Cards (12000-SIP-601)

3 Ethernet/IEEE 802.3 interface(s)

20 GigabitEthernet/IEEE 802.3 interface(s)

14 Packet over SONET network interface(s)

2043K bytes of non-volatile configuration memory.

982800K bytes of ATA PCMCIA card at slot 0 (Sector size 512 bytes).

65536K bytes of Flash internal SIMM (Sector size 256K).

Configuration register is 0x2102

WARNING: Unknown MBUS agent controller type, slot 24

Contact your technical support representative.

WARNING: Unknown MBUS agent controller type, slot 25

Contact your technical support representative.

----------------------------------

so why this warning??!!

Giuseppe Larosa · ‎10-06-2009

Hello Naresh,

I've checked on a C12410 of our network

sh diag | beg SLOT 24

SLOT 24 (PS A1 ): Alarm Module(10)

MAIN: type 14, 800-8110-01 rev F0

Deviation: 0

HW config: 0x00 SW key: 00-00-00

PCA: 73-5331-03 rev D0 ver 3

Design Release 1.0 S/N SAL093483UH

MBUS: MBUS Agent (1) 73-2146-07 rev B0 dev 0

HW version 1.2 S/N SAL09295XMR

Test hist: 0x00 RMA#: 00-00-00 RMA hist: 0x00

DIAG: Test count: 0x00000000 Test results: 0x00000000

FRU: Linecard/Module: GSR10-ALRM=

MBUS Agent Software version 2.68 (RAM) (ROM version is 3.66)

SLOT 25 (PS A2 ): Alarm Module(10)

MAIN: type 14, 800-8110-01 rev F0

Deviation: 0

HW config: 0x00 SW key: 00-00-00

PCA: 73-5331-03 rev D0 ver 3

Design Release 1.0 S/N SAL093706KX

MBUS: MBUS Agent (1) 73-2146-07 rev B0 dev 0

HW version 1.2 S/N SAL09368UDG

Test hist: 0x00 RMA#: 00-00-00 RMA hist: 0x00

DIAG: Test count: 0x00000000 Test results: 0x00000000

FRU: Linecard/Module: GSR10-ALRM=

MBUS Agent Software version 2.68 (RAM) (ROM version is 3.66)

Open a Cisco Service Request with TAC asking informations and help.

Hope to help

Giuseppe