CUCM 7.1.2 somehow lost default MOH beeps with wav file

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Oct 5th, 2009
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Not sure if something has changed in 7.1.2, but we have loaded MOH files and they do play. However, when a phone is a Device Pool with no MRGL, no specified MOH servers, it will still play the wav file. We can not figure out how a phone will get the on hold wav file when they do not have access to MOH servers or even a specified wav file??


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Jaime Valencia Mon, 10/05/2009 - 08:30
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So all the MOH servers are in a MRG, but the phones have no MRGL???

Because if a resource is not in a MRG, it's in the default list which is accessible to all devices

What is the MOH at Common Device profile and Service parameters??



if this helps, please rate

Tommer Catlin Mon, 10/05/2009 - 08:37
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We stripped everything out and even narrowed down the device pool to one CUCM server. No Common device profile, no MRG, etc...

I opened a tac case just in case, but wanted to see if anyone else has seen this.


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