I have a scenario where the phones are in SRST mode, a call from the PSTN will not trigger the voice mail pilot and neither will a internal call. It keeps ringing.
I configured the following:
Call Forward,busy, no answer internal external - checking the box and which has the CSS-VM.
CFUR Internal - xxxxx - a number that hits a Route pattern that calls the SRST phone via the PSTN.
CFUR External - none
When the SRST phone rings, I see calls from the calling DN and forwarded by whatever number configured in CFUR on the display
Under normal conditions, the voice mail works internally as well as from the PSTN.
Any help appreciated.