- Purple, 4500 points or more
Trying to connect these two together. HDMI out of dMp is connected to the display of CTS 500. I was able to see the splash of DMP for one time (only). it doesnt show up any more...
as per cts 500 documentation guides, you have to enable the DMP check box which i dont see (under Troubeshooting->Hardware setup).
Lets check this step by step, verify that you have the display connection to the codec and connection to the DMP in the proper HDMI ports on the display. If they are reversed, the devices will not function properly. The codec plugs
into the HDMI port closest to the power plug and the DMP plugs into the
outer most port.
Once we know we are using the proper ports, one of the errors I have seen in the field is that the CUCM clock is set to Sunday and the business hours exclude Sunday or other misconfiguration with the date/time, please verify CTS time, CUCM time and exclusion settings in the
CTS 500 device page and let us know.
BTW, in 1.6, there is GUI on the phone to turn on/off DMP video and DMP sound.