I'm wondering if anybody has the following issue. We have attendant console (legacy AC and not the new Arc Express client) installed and running on several computers. Call Manager version is 7.0.2 and AC console version is 7.1(1_a). The reason we can use Attendant console is because the call managers were upgraded from 6.1. Everything works fine except the following:
When trying to do a blind transfer (on the AC client) of any incoming call from the outside world to a CTI-RP DN that is registered to an IPCC server (a jtapi trigger), the call fails and the outside person hears a busy tone. The same transfer works if the call is internal. Also, the transfer works if it's performed on the phone itself (for both internal/external calls). The kicker is that the consult transfer works on the AC client, and that's what's being used currently by the operator, but that's not ideal as the beginning portion of the ACD greeting gets cut off if the transfer is not completed fast enough.
Customer tells me that this was working initially when deployed and then it broked down. The engineers in charge of the IPCC tell me nothing has changed on their end.
If it helps any, transfers to non-registered CTI-RP DNs work fine. It only has to do with DN's that are registered as a JTAPI trigger on the IPCC server. I wonder if anyboyd has run into this, or if someboyd has a similar setup and can give it a test and let me know what they get.
Thanks in advance,