James Hawkins Tue, 10/06/2009 - 13:34
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As far as I am aware the service level is just for historical reports and cannot be used to trigger real time alerts.

Supervisor workflows can be configured to generate alerts based upon queuing length or number of queuing calls which would be the normal criteria for a supervisor to take action.

Mustafa Al Housami Tue, 10/06/2009 - 21:49
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Thanks Jamesha for your reply,

i will try to customize it via the script by calculating the service level, then creating some conditions on the result and then use a macro to run an application or a popup window.


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