7960 sip factory default

Unanswered Question
Oct 6th, 2009

Hi All,

I've inherited a few older 7960 SIP phones and I am in the process of converting them to SCCP for our CUCM 7.

Unfortunately some of these phones are password protected and I can't unlock them.

I really want to factory default them first.

The procedure of pressing and holding # button until the factory reset prompt appears doesn't work on these phones.

It just proceeds to boot.

The firmware on these phones is:




Is there some way for to default these phones?



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virverma Tue, 10/06/2009 - 09:20

Try the password cisco

I have loaded SIP firmware on 7960 and they get locked but using the above password, i unlock them.

phonetech Tue, 10/06/2009 - 09:32

I am past that point. cisco is a default password and whoever managed these phones changed that.


virverma Tue, 10/06/2009 - 10:51

See your objective is to convert them to SCCP,

I had this kind of issue with CM4,

what i did, I configured the phones to get ip from CM scope,

once i am able to see it in CM4 phones section with correct IP, I manually put the OS name there.

i am sure we can do it in CM7 as well, only difference is CM7 can register SIP phones

phonetech Tue, 10/06/2009 - 11:13

The problem is that I need to get in the phone to change networking config to

point the phone to CUCM or to TFTP server.

phonetech Wed, 10/07/2009 - 03:21

In order to get to this sequence you have to hold # during the boot.

See my post at the beginning of the thread.

Paolo Bevilacqua Wed, 10/07/2009 - 03:36

Sorry I had not read that.

Your only choice is wireshark to find find to which IP address wabt to download the configuration file, set up a TFPT server at that address and put the file there with the new SCCP load.

phonetech Thu, 10/08/2009 - 10:50

Well, it looks like the end the road for this phone.

I've tried to telnet into it and used the serial port, but they all ask for a password and default password cisco doesn't work there either.

Paolo Bevilacqua Thu, 10/08/2009 - 10:52

Telnet is not useful even if you had the passwords.

All and any phone can be recovered with the method above, but it require some skills and experience.


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