In Cisco Call Manager Serviceability, I can monitor âcalls in progressâ under âCall Processâ â Call Activityâ which appears to show current number of calls in progress at a given time.
I am attempting to locate a way in which this information can be archived and reported on. In other words, I would like to see our peak usage for our PRI to insure we have enough channels to accommodate our call volume. In other words, can I get a report on any calls in progress during our peak hours. Please let me know how I can get this information. We have Cisco Callmanager v 4.1(3)sr3c.