Unified Call Connector as operator console?

Unanswered Question

Has anyone implemented this as an operator console solution? We implemented a CME solution this year with ARC Express as an operator console, but ARC Express is PLAUGED with issues, with bad patches, etc.

I would do a side cart on a phone, but we have about 100 people in our office, so the only solution our VAR recommended was ARC Express.

I have this problem too.
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